QUESTIONS

Whats Different about this shop!
Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale, and then resold to their clients at a markup. We are thrilled to offer trade furniture and décor on our website to anyone, not just clients!

Who is Side Door

SideDoor is our partner that secures and fulfills your order, and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also exclusively use SideDoor to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.

Return & Cancellation Policy

We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).

How will I know when my items ship?

You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.

Will Furniture items be placed inside my home?
Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.

Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.

Are other sizes, finishes, colors etc available ?

Yes! Please email us at info@kate-aubrey.com and we will get the size or finish you need added. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we can get it added with a lead time.

Do you price match ?
Prices are never above the internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at info@kate-aubrey.com and we will happily price match! Keep in mind our prices include all shipping and handling fees. When you shop Kate Aubrey Interiors via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer.

Thank you!